Frequently Asked Questions
Returns
Learn how to request a return authorization from SEROC, document the issue and confirm instructions before sending parts back.
What are the conditions of return?
Returns are agreed on that order. There is no published catalogue-wide returns policy. Contact sales before sending goods back so we can confirm eligibility and who pays freight — freight follows the party at fault.
I received the wrong part. What should I do?
Write to sales@seroc.cn with your order reference, photos and the part numbers received. Do not ship anything back until sales confirm the next step.