Frequently Asked Questions
Returns
How SEROC handles returns — confirm with sales before shipping goods back.
What are the conditions of return?
Returns are agreed on that order. There is no published catalogue-wide returns policy. Contact sales before sending goods back so we can confirm eligibility and who pays freight — freight follows the party at fault.
I received the wrong part. What should I do?
Write to sales@seroc.cn with your order reference, photos and the part numbers received. Do not ship anything back until sales confirm the next step.