Frequently Asked Questions
Warranty & quality
Understand how warranty terms are defined on each SEROC quotation and how to report product quality issues to our sales team.
Is there a warranty on my products?
There is no single published warranty period. Cover, if any, is the wording on the quotation or invoice for that order. If a document is silent, ask sales before you assume a period or scope.
How do I report a quality or safety issue?
Email sales@seroc.cn with the part number, batch or invoice reference, and photos. Safety warnings that apply to all customers are listed on the Product and safety warnings page.